Seth Hatfield,
Owner
Welcome to Mastercraft Motors Complete Auto Repair in Santa Barbara, your Premier Auto Repair and Service Shop
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Kristen H. from Santa Barbara, CA, whose Jeep was in for an auto repair, on 4/23/2012:
Chris I. from La Selva Beach, CA, whose Volkswagen was in for an auto repair service, on 4/22/2012:
Bill C. from Santa Barbara on 4/16/2012:
Paul S. from Santa Barbara, CA, whose Volkswagen was in for an auto repair, on 4/16/2012:
Ben B. from Santa Barbara, CA, whose Subaru was in for an auto repair service, on 4/11/2012:
Peter L. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, on 3/22/2012:
Don J. from Carpinteria, CA, whose Volkswagen was in for an auto repair service, on 3/2/2012:
Rodger S. from Santa Barbara, CA, whose Ford was in for an auto repair, on 2/29/2012:
Annika V. from Santa Barbara, CA, whose Mercedes-Benz was in for an auto repair, on 2/3/2012:
Babs M. from Paso Robles, CA, whose Chevrolet was in for an auto repair, on 1/5/2012:
Janet M. from Santa Barbara, CA, whose Volkswagen was in for an auto repair, on 12/29/2011:
Karineh from Santa Barbara on 12/29/2011:
Budd C. from Santa Barbara, CA, whose BMW was in for an auto repair, on 12/14/2011:
R. S. from Carpinteria, CA, whose Volkswagen was in for an auto repair, on 12/13/2011:
David L. from Santa Barbara, CA, whose Acura was in for an auto repair, on 12/8/2011:
Joe J. from Santa Barbara, CA, whose Toyota was in for an auto repair, on 11/30/2011:
Mark M. from Santa Barbara, CA, whose Audi was in for an auto repair service, on 11/29/2011:
Ron A. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, on 11/3/2011:
Tom V. from Santa Barbara, CA, whose Toyota was in for an auto repair, on 9/23/2011:
Mike from Santa Barbara on 8/13/2011:
Lauren S. from Santa Barbara, CA, whose Hyundai was in for an auto repair service, on 8/5/2011:
Benjamin C. from Santa Barbara, CA, whose Volkswagen was in for an auto repair, on 5/28/2011:
Benjamin C. from Santa Barbara, CA, whose Volkswagen was in for an auto repair, on 3/7/2011:
Christine S. from Santa Barbara, CA, whose Volkswagen was in for an auto repair, on 2/22/2011:
Cora L. from Santa Barbara, CA, whose Ford was in for an auto repair service, on 2/10/2011:
Diana P. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, on 2/1/2011:
Zac M. from Santa Barbara, CA, whose Dodge was in for an auto repair service, on 1/31/2011:
George from Santa Barbara on 1/4/2011:
Budd C. from Santa Barbara, CA, whose BMW was in for an auto repair service, on 12/15/2010:
Paul S. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, on 12/4/2010:
Justine B. from Santa Barbara, CA, whose Mini was in for an auto repair service, on 11/19/2010:
Bj D. from Santa Barbara, CA, whose Infiniti was in for an auto repair service, on 10/25/2010:
C. C. from Santa Barbara, CA, whose Honda was in for an auto repair service, on 10/7/2010:
Christine S. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, on 9/2/2010:
George from Santa Barbara on 8/13/2010:
Joe H. from Santa Barbara, CA, whose BMW was in for an auto repair service, on 8/6/2010:
Pamela P. from Santa Barbara, CA, whose Kia was in for an auto repair service, on 7/27/2010:
Taylor La R. from Santa Barbara, CA, whose BMW was in for an auto repair service, on 7/21/2010:
Tyler H. from Santa Barbara, CA, whose Toyota was in for an auto repair service, on 6/26/2010:
Jascozzaro from Santa Barbara on 6/21/2010:
George from Santa Barbara on 5/21/2010:
Christine S. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, on 5/11/2010:
Joe H. from Santa Barbara, CA, whose BMW was in for an auto repair service, on 5/10/2010:
Joe S. from Santa Barbara on 4/23/2010:
Ryland M. from Santa Barbara on 4/12/2010:
Julian N. from Santa Barbara on 4/7/2010:
Ben B. from Santa Barbara on 3/23/2010:
Lin G. from Santa Barbara on 3/22/2010:
Angela A. from Santa Barbara on 3/19/2010:
Joe H. from Santa Barbara on 3/18/2010:
Richard J. from Santa Barbara on 3/10/2010:
Lin G. from Santa Barbara on 2/22/2010:
Patty from Santa Barbara on 1/22/2010:
Lin G. from Santa Barbara on 1/14/2010:
Christine S. from Santa Barbara on 1/14/2010:
Andrey from Santa Barbara on 11/24/2009:
Julian N. from Santa Barbara on 11/20/2009:
Stephen S. from Santa Barbara on 10/25/2009:
John S. from Santa Barbara on 10/22/2009:
Chrissy L. from Santa Barbara on 10/22/2009:
Tyler H. from Santa Barbara on 10/17/2009:
Danielle D. from Santa Barbara on 10/2/2009:
Ann L. from Santa Barbara on 9/23/2009:
Alissa from Santa Barbara on 9/17/2009:
Angela A. from Santa Barbara on 8/28/2009:
Joe H. from Santa Barbara on 8/14/2009:
Thomas U. from Santa Barbara on 8/12/2009:
Ben B. from Santa Barbara on 8/6/2009:
Billy G. from Santa Barbara on 7/17/2009:
Laura from Santa Barbara on 7/16/2009:
Diana P. from Santa Barbara on 7/10/2009:
Billy G. from Santa Barbara on 7/3/2009:
Brandon A. from Santa Barbara on 6/29/2009:
Marion G. from Santa Barbara on 6/22/2009:
Christine S. from Santa Barbara on 6/19/2009:
"Great quality work. Staff extremely friendly and supportive. Would highly recommend this shop to others."
Chris I. from La Selva Beach, CA, whose Volkswagen was in for an auto repair service, on 4/22/2012:
"Exceptional quality of work and customer service."
Bill C. from Santa Barbara on 4/16/2012:
"Experienced mechanics; Honesty; integrity; "My daughter attends college in Santa Barbara. She called to tell me the 2002 Suburban was overheating and not running. Based on what she told me, and the high miles, I suspected a blown head gasket (=big bucks). I did a lot of research on shops, since we reside in Northern California (I'm retired law enforcement x 30 years and know there are less than honest people out there). I directed my daughter to have the Suburban towed to Mastercraft. I was immediately contacted by "Sam." I told him my concerns based on the description provided by my daughter. Sam's comment was "No worries, we'll get to the bottom of it for you." A day later Sam called to explain the recently replaced upper and lower radiator hoses were never clamped down properly and all the fluid leaked out. Sam said, "Everything is taken care of. Have your daughter pick it up." Amazing. The faulty work was done by a shop here in Nor Cal that we've been going to for years (New employee - now terminated. Full refund to us). This is my point. Mastercraft could have easily done repairs that were not necessary and charged me hundreds of dollars, and I would not have realized it. This is an honest shop. I was updated at the end of each day by the service manager, Sam. This shop gets a well earned 5 stars. Thank you for your honesty. It's so refreshing to do business with a well managed and honest shop." Bill C."
Paul S. from Santa Barbara, CA, whose Volkswagen was in for an auto repair, on 4/16/2012:
"They are the best in Santa Barbara!"
Ben B. from Santa Barbara, CA, whose Subaru was in for an auto repair service, on 4/11/2012:
"Excellent. Everyone at your shop -besides being knowledgeable about cars-is also courteous. You have made one of the modern days hassle not a hassle."
Peter L. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, on 3/22/2012:
"Really knowledgeable service and thorough advising, friendly and responsible in analysis and quality of the repair."
Don J. from Carpinteria, CA, whose Volkswagen was in for an auto repair service, on 3/2/2012:
"Here is the bottom line. I have been with Seth since the good old days of H&R. I do consider him to be an honest mechanic that does quality work. But it seems that with the overhead on the new shop has raise prices considerably. Especially the mark up on product. For instance a $15.00 Gallon of Anti Freeze for 29.95? One of the original selling points of the Subaru conversion was the fact that the jdm engines were readily available. I understand that the market dried up but to end up with a used engine from a junkyard with a 126k on it for $3000 seems like a bummer. Especially after hearing I could have had a complete rebuild for $4000 when I picked it up. I don't understand why that was not laid out as an option originally as I would and probably gone that direction. I hope that it used one works out but when you are looking at $3000 or $4000 its not much difference. Especially when I had to borrow the money anyway. Originally upon dropping it off we were looking at about a $2000 scenario on a used engine replacement which is why that was the direction I was looking. Anyway.. maybe sour grapes on my parts. but I know have over 11k into the subaru conversion so yeah kind of a bummer. That said, Seth still is the guy to go to for all your syncro needs in this region for sure. Though in his own words he sold out to concentrate on newer cars.. I would much rather take my Van to his old shop H&R where they dealt pretty much exclusively with VW and Syncros."
Rodger S. from Santa Barbara, CA, whose Ford was in for an auto repair, on 2/29/2012:
"Quality of work and service are good."
Annika V. from Santa Barbara, CA, whose Mercedes-Benz was in for an auto repair, on 2/3/2012:
"Excellent. quality, friendly, quick."
Babs M. from Paso Robles, CA, whose Chevrolet was in for an auto repair, on 1/5/2012:
"Responsive, professional and courteous."
Janet M. from Santa Barbara, CA, whose Volkswagen was in for an auto repair, on 12/29/2011:
"I was very impresses with the work and service."
Karineh from Santa Barbara on 12/29/2011:
"very friendly, great work, final price always ends up lower than the original estimate."
Budd C. from Santa Barbara, CA, whose BMW was in for an auto repair, on 12/14/2011:
"Great service Great People"
R. S. from Carpinteria, CA, whose Volkswagen was in for an auto repair, on 12/13/2011:
"Mastercraft's quality of work is excellent. The customer service was equally as good and I was taken care of for transport and pick-up. I was very pleased with the with the knowledge and workmanship. I was not pleased though to have been quoted an "out the door" price and then charged an extra $50 for shipping?!"
David L. from Santa Barbara, CA, whose Acura was in for an auto repair, on 12/8/2011:
"The work they do is of high quality, but they seemed a little absent-minded or neglectful about communication with me. They would consistently tell me they would get to my car by a certain day/time or give a call by a certain time on a particular day, and they never did - I always had to do the calling and follow up myself. However, when I did call, they were quick on the phones and quick to respond which I did appreciate. Overall, I would recommend them to someone else."
Joe J. from Santa Barbara, CA, whose Toyota was in for an auto repair, on 11/30/2011:
"Experienced, thorough, reliable, responsive, not the cheapest but you get what you pay for."
Mark M. from Santa Barbara, CA, whose Audi was in for an auto repair service, on 11/29/2011:
"That the quality of work is excellent and the customer service is the best in town."
Ron A. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, on 11/3/2011:
"I always recommend your shop"
Tom V. from Santa Barbara, CA, whose Toyota was in for an auto repair, on 9/23/2011:
"I'd recommend them. Always have."
Mike from Santa Barbara on 8/13/2011:
"They laid out all my options and didn't pressure me into anything. They squeezed me in fast so I could get on a road trip. Sam even picked me up from work."
Lauren S. from Santa Barbara, CA, whose Hyundai was in for an auto repair service, on 8/5/2011:
"They were very personable and clear in their explanations."
Benjamin C. from Santa Barbara, CA, whose Volkswagen was in for an auto repair, on 5/28/2011:
"Excellent, highly recommended"
Benjamin C. from Santa Barbara, CA, whose Volkswagen was in for an auto repair, on 3/7/2011:
"I trust Seth and appreciate the attention to detail he gives to my 26 year old VW Westfalia. I plan on bringing all my vehicles to him for maintenance and repair. I also appreciate how attentive Robert and Mike are when I drop off, pick up my car or have questions."
Christine S. from Santa Barbara, CA, whose Volkswagen was in for an auto repair, on 2/22/2011:
"This most recent visit was another example of splendid servicing! Came in for regular maintenance and you were able to alert me to possible future problems."
Cora L. from Santa Barbara, CA, whose Ford was in for an auto repair service, on 2/10/2011:
"Really great services. Mechanics are honest and figure out the most cost-efficient ways to solve repair issues while keeping in mind the customer's budget concerns."
Diana P. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, on 2/1/2011:
"I've been a Mastercraft's customer for over fifteen years and their service and quality of work is the best. I've never been disappointed with any of the work they have done on my various vehicles: 1970 VW Bug, 1972 Porsche, and 1998 VW Bug. They are responsive to my vehicle's needs and I appreciate their prompt and detailed customer service I receive."
Zac M. from Santa Barbara, CA, whose Dodge was in for an auto repair service, on 1/31/2011:
"Great customer service, you guys call me to discuss work to be done every time I have a vehicle brought in"
George from Santa Barbara on 1/4/2011:
"I am always pleased with the competence and service"
Budd C. from Santa Barbara, CA, whose BMW was in for an auto repair service, on 12/15/2010:
"Great, reasonable service and good helpful people"
Paul S. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, on 12/4/2010:
"Very well trusted and honest - They only tell you what you need. Honest with pricing and dependable and very fast. I will not go anywhere else, ever."
Justine B. from Santa Barbara, CA, whose Mini was in for an auto repair service, on 11/19/2010:
"But I was disappointed this time that it took a few extra days longer than estimated, and only washed the outside of the car....:("
Bj D. from Santa Barbara, CA, whose Infiniti was in for an auto repair service, on 10/25/2010:
"that they did what they said they were going to do, communicated all along the way, and got the job done when they said they would. I also liked how they could explain what seems like magic to me, and show me the actual broken parts. I learn so much about cars the more I go to them. Plus they are all super nice people and understand what good customer service means."
C. C. from Santa Barbara, CA, whose Honda was in for an auto repair service, on 10/7/2010:
"They have always taken good care of me and my vehicle. They have accommodated my schedule and arranged for a driver or rental car, saving me time."
Christine S. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, on 9/2/2010:
"I would say that you offer friendly, professional service, in a timely manner and a reasonable price."
George from Santa Barbara on 8/13/2010:
"Great shop Always honest, and very reliable"
Joe H. from Santa Barbara, CA, whose BMW was in for an auto repair service, on 8/6/2010:
"Outstanding shop; been trading there for years. I have total confidence in their integrity and their work."
Pamela P. from Santa Barbara, CA, whose Kia was in for an auto repair service, on 7/27/2010:
"I was impressed by the wonderful, prompt service. Very courteous and the mechanic did an excellent repair job."
Taylor La R. from Santa Barbara, CA, whose BMW was in for an auto repair service, on 7/21/2010:
"Customer service was great! Everyone was very personable and informative. The parts were priced right and the quality of work was worth the price."
Tyler H. from Santa Barbara, CA, whose Toyota was in for an auto repair service, on 6/26/2010:
"The people are really friendly and knowledgable and really care about fixing your Toyota."
Jascozzaro from Santa Barbara on 6/21/2010:
"Very knowledgeable"
George from Santa Barbara on 5/21/2010:
"I am consistently pleased with you folks. I know that I will get a direct answer to my car problems, and that you'll resolve them accurately and fairly. I always recommend you to friends in need of reliable service, and have never been disappointed."
Christine S. from Santa Barbara, CA, whose Volkswagen was in for an auto repair service, on 5/11/2010:
"Mastercraft provides excellent, timely service at a reasonable cost. Very friendly and helpful staff!"
Joe H. from Santa Barbara, CA, whose BMW was in for an auto repair service, on 5/10/2010:
"Great shop for both body work and mechanical work; been going there for years with my BMW. Outstanding service and reputation."
Joe S. from Santa Barbara on 4/23/2010:
"Mastercraft are specialists in VW's"
Ryland M. from Santa Barbara on 4/12/2010:
"I would recommend them to anyone"
Julian N. from Santa Barbara on 4/7/2010:
"Got to them. They are professional in their service and caring in the treatment to costumers."
Ben B. from Santa Barbara on 3/23/2010:
"They take care of it all-one less thing to worry about, especially for some one like me that knows nothing about cars."
Lin G. from Santa Barbara on 3/22/2010:
"Go, just go. You won't regret."
Angela A. from Santa Barbara on 3/19/2010:
"I recommend you all the time to peole. I am impressed with the level of customer service - the awesome guys who work in the office and your drive to find and fix a problem - Thank you!"
Joe H. from Santa Barbara on 3/18/2010:
"great work, friendly service and people and repairs you can trust."
Richard J. from Santa Barbara on 3/10/2010:
"Good honest reliable service,best in Santa Barbara"
Lin G. from Santa Barbara on 2/22/2010:
"I trust Mastercraft to keep my family/me safe, and help me stay within budget. Who could ask for anything more?"
Patty from Santa Barbara on 1/22/2010:
"I would highly recommend Mastercraft Motors"
Lin G. from Santa Barbara on 1/14/2010:
"Go, just go. You won't regret it"
Christine S. from Santa Barbara on 1/14/2010:
"excellent service and quality. staff is friendly & helpful!"
Andrey from Santa Barbara on 11/24/2009:
"Fast and reliable, no extra charges, friendly and helpful personnel."
Julian N. from Santa Barbara on 11/20/2009:
"Excellent. Will definitely come back."
Stephen S. from Santa Barbara on 10/25/2009:
"I would strongly recommend them."
John S. from Santa Barbara on 10/22/2009:
"Excellent friendly service and knowledgeable."
Chrissy L. from Santa Barbara on 10/22/2009:
"You guys are easy to talk with, explain things to me, get the job done, and I trust you! A terrific change from the dealer that was trying to push expensive and unnecessary repairs on me. I can trust my car again thanks to you guys!"
Tyler H. from Santa Barbara on 10/17/2009:
"The people at Mastercraft Motors are very friendly. I've never felt as taken care of as I did at Mastercraft. They were even willing to stay late one day so I could pick up my car after work. Nice guys who do great reliable work. I highly recommend these guys."
Danielle D. from Santa Barbara on 10/2/2009:
"The only mechanic i've ever been to that I felt was honest with thier prices and work. I never feel taken advantage of and everyone that works there is top notch. Work is completed timely and usually at or under estimate."
Ann L. from Santa Barbara on 9/23/2009:
"That it is the best work and service I have come across besides my deceased brother-in-law's shop in the 40 years I've been driving"
Alissa from Santa Barbara on 9/17/2009:
"Everybody was extremely helpful and friendly, making it easy for us to trust them with our car!"
Angela A. from Santa Barbara on 8/28/2009:
"I would tell them you are honest and great! Thanks for the great service and for confirming that what I thought about my dealership - you have earned a loyal customer!!!"
Joe H. from Santa Barbara on 8/14/2009:
"Been going to the shop for many years (while Bianchi Motors, and now Mastercraft), great service, honest folks and quality work."
Thomas U. from Santa Barbara on 8/12/2009:
"Staff is extremely helpful and fast. Never have had such a great experience getting my car repaired."
Ben B. from Santa Barbara on 8/6/2009:
"None, Good people, keep me posted and were easy to deal with"
Billy G. from Santa Barbara on 7/17/2009:
"No. You're doing a good job. Don't fix it if it ain't broke."
Laura from Santa Barbara on 7/16/2009:
"Everyone is nice and the rates are fair; would be nice if you were open longer hours but not necessary. Will definitely continue to use Mastercraft."
Diana P. from Santa Barbara on 7/10/2009:
"No. Great customer service, efficient service."
Billy G. from Santa Barbara on 7/3/2009:
"I like the quality of the work, friendliness of the staff and the positive effect on our home budget."
Brandon A. from Santa Barbara on 6/29/2009:
"This was by far the best customer service I've received when having work done on my car. Everyone was very friendly and worked hard to help me find a less expensive solution. Exceeded my expectations and I will definitely recommend this shop next time a friend needs a repair."
Marion G. from Santa Barbara on 6/22/2009:
"The car wash at the last service was really nice! ; )"
Christine S. from Santa Barbara on 6/19/2009:
"No, everything was handled in a timely and professional manner by friendly, helpful staff."
Congrats to our winners, who take a great gift home.
Take our customer survey at your next visit and win your own!
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Take our customer survey at your next visit and win your own!
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We service and repair the following makes:
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